Introduction of Hotel

3 Departments

1.Front office Department

1.Front office Basics

2.Registration

3.Responsibilities during Guest stay

4.Check out and settlement of bills

5.Introduction of Guest Accounting

2.Food and Beverage Services

1.The Hotel & Catering Industry

3. Food & Beverage Outlets

4. Job Description of the food & Beverage Department

5. Briefing

6. The sideboard

7. Preparation for Service

8. Types of cutlery

9. Types of Glassware

10. Types of Service

11. Points for making a Table

12. The Cover

13. Rules for waiting at the table

14. Types of Menus

15. Courses of the French classical Menus

16. Housekeeping Department

17. Hygiene Housekeeping Hotel

18. Cleaning: How and What

19. Laundry & Linen

20. Guest Room: cleaning check-list

21. Matters to be Reported

22. Types of Service

23. How to prepare Reports

24. Reporting on Lost & Found

25. Control Desk & Key control

26. First Aid & safety & Security.